我们所有的产品均采用优质环保材料制成。每件定制产品在发货前都经过严格的质量检查。我们的目标是为您提供耐用、安全的产品，确保其经久耐用。
What is the quality of customized artwork?
All our products are made of high quality and environmentally friendly materials. Each customized product undergoes a rigorous quality check before shipping. Our goal is to provide you with durable, safe products that will ensure they last for a long time.
每幅画通常在三周内完成，完成后需要大约7-14天的干燥时间，然后就可以发货了。
How long will it take for my customization?
Each painting is usually completed within three weeks, and after completion, it takes about 7-14 days to dry before it can be shipped.
下单后12小时内您可以无责取消订单，如超过12个小时则无法取消，因为我们的艺术家已经开始为您创作。在创作开始前，我们会确认您提交的照片是否满足创作需求，否则我们会通知您重新上传照片，您只有2次免费重新上传照片的机会；在工作初步完成后，我们将向您发送完成的照片，您有2次免费提出修改意见的机会。
Can I change or cancel my order?
You can cancel the order without any responsibility within 12 hours after placing the order. If it exceeds 12 hours, it cannot be cancelled because our artist has already started creating for you. Before starting the creative process, we will confirm whether the photos you submit meet the requirements. Otherwise, we will notify you to re upload the photos, You only have 2 free opportunities to re upload the photos; After the initial completion of the work, we will send you the completed photos, and you will have 2 free opportunities to provide modification suggestions.
是的，但你要负责所有的运费。您可以在购物车页面查看需要支付的运费。
Do you support international shipping?
Yes, but you are responsible for all shipping costs. You can check the shipping cost you need to pay on the cart page.
如果需要支付进口关税，将由您负责支付，实际需要支付的关税金额请咨询您当地的海关。
Who pays the import tariffs?
If import tariffs needed, you will be responsible for paying them. Please consult your local customs for the actual amount of tariffs.
由于定制产品是专门为您量身定制的，除非有质量问题，否则我们通常不接受退货。如果产品有缺陷或损坏，请在收到商品后7天内与我们联系。我们将在评估情况后提供更换或退款。
What is your return policy?
Since customized products are made just for you, we generally do not accept returns unless there is a quality issue. If the product is defective or damaged, please contact us within 7 days of receiving the item. We will offer a replacement or refund after assessing the situation.
How to discuss with us during creation?
